FAQ: Kaia Health Exercise Mat Reward
This article is only applicable to select members that have received an email from the Kaia Health team to take part in an exercise mat reward challenge. Not all members are eligible to participate.
- How do I qualify for an exercise mat?
- What is an “Activity” in the app?
- How will I know if I’ve reached my milestone to earn an exercise mat?
- When will I receive my exercise mat?
- How will I receive my exercise mat?
- Who do I contact if I haven’t received my exercise mat?
How do I qualify for an exercise mat?
- For new members: Sign up for a Kaia Health account, download the Kaia Health app from your mobile app store, and complete your onboarding assessment (takes about 3-5 minutes).
- For existing members: Login to the Kaia Health app
- Check your original email for specific requirements to qualify for an exercise mat. Typically, you’ll need to complete a set number of activities in the app to reach this goal.
- Complete the number of activities and wait for your incentive period to end to receive your Exercise Mat
What is an “Activity” in the app?
Kaia activities include exercises, relaxation sessions, and educational modules. Find them on the Today or Browse tabs in the Kaia app. To complete one:
- Open the app and go to the Today tab.
- Click into any activity under Start Here
- Start your session
How will I know if I’ve reached my milestone to earn an exercise mat?
Once you meet the activity milestone, we’ll send a congratulatory email. You’ll receive the link to redeem your Exercise Mat once the rewards period specified in your original email ends.
When will I receive my exercise mat?
You will receive the link to redeem your reward after the rewards period ends. The end date for this period is highlighted in the original email you received. We appreciate your patience and look forward to celebrating your achievements at the end!
How will I receive my exercise mat?
At the end of the rewards period, you’ll receive a link to redeem your exercise mat. You will provide your delivery address and your exercise mat will be on it's way to you.
Who do I contact if I haven’t received my exercise mat?
For any questions, please contact our support team at support@kaiahealth.com.