How to Prepare for my PT Evaluation Call

Your initial evaluation is important for your physical therapist to get to know you and start to form your individualized program. In this guide you'll find:

• What to expect on this call
• What equipment do I need?
• How to join my call
  • via computer or laptop
  • via smart phone or tablet
• Tips for success
• Need help?

What to expect on this call

You and your therapist will begin by discussing important details about your medical history and current injuries. Then, your therapist will assess your level of function and activity through some simple movements on camera. We recommend wearing comfortable clothing and to clear a bit of space around you before your call to accommodate these exercises. If you need an assistive device, have this handy as well. Your call will conclude with some next steps to take on your health journey with Kaia.

What equipment do I need?

To access your session, you’ll need one of the following devices:

• Desktop computer with a camera, built-in microphone, and speakers
• Laptop with a camera, built-in microphone, and speakers
• Smartphone connected to wifi or data
• Tablet connected to wifi or data

How to join my call via computer or laptop

Option #1: Join via Browser

1. Open the appointment reminder email on your device and click the link to join your meeting
2. A new tab will open. Click Launch Meeting
3. Select Join from your browser
4. If you see the pop-up to enable audio and video, select Allow
5. Enter your name
6. When you are ready, click Join

Option #2: Join via Zoom app

1. Download the Zoom app
2. Open the appointment reminder email on your device and click the link to join your meeting
3. A new tab will open. Click Open Zoom.us in the pop-up
4. You're in! Click Join with computer audio

How to join my call via smart phone or tablet

1. Download Zoom using the App or Google Play store
2. Open the appointment reminder email
3. Click the link to join your meeting—this will open the Zoom app
4. Click Join with Video when you're ready

Tips for success

• Complete all intake forms prior to the start of your call so that you can get the most out of your session.
• Download the Zoom app before trying to join the call on mobile devices and tablets.
• We recommend joining your session a few minutes early.
• Choose a well-lit, quiet area and make sure you have enough space to stand up and move around.

Need help?

Need to reschedule or cancel your session? No worries! Just head over to your Appointment Confirmation email and under the Date/Time section, click Reschedule or Cancel.

If you have billing questions or need additional appointment assistance, reach out to our Patient Support team at care@kaiahealth.com.