Troubleshoot an Error Message
If you receive an error in your Kaia Health app, there are a few steps you can take on your end to either resolve this, or collect information to then reach out to our support team.
Uninstall/Reinstall your Kaia App
- Delete the Kaia app from your device
- Turn your device off
- Turn your device back on
- Go to your app store
- Download the Kaia app again
If you are still seeing the error, move on to the next section:
Check your Connection
The issue may be stemming from your current connection.
- If you are using Wifi, shut this off and try again using just data.
- If you're using data, turn on wifi and test it out again.
Still seeing the error? It's time to collect some information for our team to best assist you:
Collect Information
Our team needs the following details to try to replicate and resolve all issues:
- A screenshot of the error you received
- Where are you in the app? What were you trying to do? What was the session name?
- What troubleshooting steps have you taken? (from above)
- Your device type and OS version
- Your Kaia app version
Reach out to the Kaia Support Team
Send an email with the information you collected to support@kaiahealth.com